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Leading Customer Service Performance for High-Impact Teams

Leading Customer Service Performance for High-Impact Teams

$75.00

This course is designed to assist mid-level career and management individuals who may lead a team, or who are responsible for junior staff to learn how to create a customer-focused environment that supports employees.

  • 14 lessons

This course will be available for 60 days from the date of purchase. At that time, your access to this course will expire.

View Course Modules »

COURSE MODULES

Introduction to Course

  • Course Introduction and Learning Objectives

 

Module 1: Customer Satisfaction!

  • The Importance of Customer Satisfaction! 🙂

  • Activity: Case Study #1 – Wally’s World

 

Module 2: Customer Service: 3️⃣ Key Strategies!

  • 3️⃣ Key Strategies for Customer Centric Teams!

  • Activity! Customer Service Scenario

 

Module 3: Customer First Culture! 🥇

  • Building a Customer First Culture! 🥇

  • Activity! Customer Service Matching Game!

 

Course Conclusion

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Beverly Hathorn Consulting is committed to helping our clients build a successful program that will delight and engage employees, build customer loyalty, and improve their reputations. Strategic Customer Care Measurement Consultants, LLC operates as Beverly Hathorn Consulting.

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