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About Us

Beverly Hathorn Consulting is committed to helping our clients deliver outstanding experiences to employees, and customers which builds loyalty, and improves reputations.

Meet Beverly Hathorn

Beverly Hathorn, Owner, and Managing Director is a Certified Project Manager and HR Professional. She is a seasoned customer service leader with a proven track record in enhancing customer satisfaction and optimizing employee performance. With over 25 years of experience, Beverly consistently delivers results that drive positive organizational improvements.

Beverly’s expertise allows her to identify and address the unique needs of customers, employees, and organizations. She has worked in a diverse range of industries, from banking to public sector, to corporate, and has comprehensive knowledge of the critical link between customer satisfaction and employee engagement.

Accessing her range of experience and skill, she works to foster harmonious workplace environments where employees thrive and grow.

Whether it’s designing employee performance programs, developing customer satisfaction initiatives, or recruiting top talent, Beverly is dedicated to helping organizations achieve their objectives.

To learn more about Beverly’s skills and experience, please visit her LinkedIn profile.

Follow Me On LinkedIn

★ ★ ★ ★ ★

Beverly is a professional that understands the people in the organization. I saw this best when I empowered Beverly to lead a BPO transition project! She led the project not only from an operational perspective but also from a human perspective.

M. Axson

MBA/CDP

★ ★ ★ ★ ★

Beverly has excellent leadership skills and handles all her responsibilities with integrity and diligence. She is reliable and has a sincere desire to achieve excellence in all her endeavors. I have always admired her work ethic and her ability to help others reach their fullest potential.

J. Burrows

Sprv. Home Depot.

★ ★ ★ ★ ★

Beverly took on challenges, owned the user experiences and documented Methods and Procedures for the impacted customer channels. In the years following, Beverly delved into the Human Resource ecosystem where she continued to build the cross-functional acumen while driving business improvements.

D. Jackson, MBA

AT&T Prgrm Mgr.

★ ★ ★ ★ ★

I have had the pleasure of working with Beverly and appreciate the business acumen that she brings to every task. Part of understanding the business is understanding the partner’s objective and being able to offer solutions or guidance to help achieve those objectives, I found Beverly to be very capable of doing either by making my success her mission.

J. Epherson, ESQ

Attorney At Law

★ ★ ★ ★ ★

Beverly is an excellent leader and understands what it means to delight the customer. She always delivered results. I am confident Beverly will serve any client well.

T. Thrash

Mgr. Process Improvement, Rinnai Corp.

★ ★ ★ ★ ★

Beverly was always a pleasure to work with, bringing a Can Do! attitude to every assignment or project – regardless of the level of difficulty! Her professionalism and patience made it so much easier. . .

R. Dawkins

Regional Sales Mgr, Anthem

★ ★ ★ ★ ★

Beverly has an innate ability to connect with her business partners in a way that would make anyone feel valued and respected. Her positive disposition takes center stage and her ability to lead others goes beyond title, it stems from how she respects others and relates to all employees from the frontline to the executive suite. It is my hope that within this reference I have properly addressed why Beverly Hathorn is a respected industry leader that I admire and would recommend as a trusted partner and/or consultant.

K. Allen

MBA/CDP

★ ★ ★ ★ ★

Beverly proved to be an omniscient, visionary leader who embodied the “customer success culture” . . . . served as Program Lead implementing the project launch of Small Business Smart Business Suite Programs from initiation through delivery. Beverly’s skills as a Program Management Professional allowed her the ability to train and manage multiple cross-functional teams to support multiple project enhancements.

T. St. Romain

Assoc. Dir. AT&T

Dedicated to Diversity & Inclusion

At Beverly Hathorn Consulting, we support and encourage diversity and inclusion in business environments. This includes our staff members and those working for our clients’ businesses. Our emphasis on keeping workforces diverse and making everyone feel welcome and supported is integrated into our services.

Professional Certifications and Affiliations:

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