With over 30 years in customer service, labor relations, and business process management, Beverly Hathorn is more than just a speaker—she’s a powerhouse who transforms teams and leaders. Her unique blend of strategic insight and hands-on experience makes her the ideal choice for organizations looking to elevate their leadership, streamline processes, and create customer-first cultures.
Redefine what it means to serve with purpose.
Beverly empowers leaders to prioritize customer needs, build loyalty, and create a culture that values every client interaction. This keynote will leave your team inspired to turn each customer touchpoint into an unforgettable experience.
Discover strategies for fostering collaboration, building trust, and creating a cohesive team culture. Beverly shares actionable insights on establishing psychological safety and driving results through unity, transparency, and shared goals.
Learn the art of refining outdated systems to boost efficiency, reduce burnout, and create a more productive workplace. With Beverly’s guidance, you’ll uncover hidden opportunities for streamlining operations and empowering your team.
Decades of Expertise: From federal and state government roles to Fortune 500 leadership, Beverly has seen it all—and she’s bringing that experience to your audience.
Dynamic Delivery: Beverly’s speaking style is engaging, relatable, and packed with actionable insights that inspire teams to take immediate action.
Tangible Takeaways: Beverly doesn’t just talk about theories. She equips attendees with concrete strategies to drive transformation in customer service, team dynamics, and process improvement.
Beverly offers tailored workshops that go beyond traditional training, engaging attendees with practical exercises, team assessments, and role-specific strategies. Whether you’re in customer success, human resources, or business operations, Beverly’s workshops are designed to meet your organization’s unique needs.
• Customer-First Culture Workshop
Transform customer service from reactive to proactive with insights on managing expectations, handling escalations, and boosting customer loyalty.
• Performance Improvement Workshop
Dive into real-world strategies for overcoming challenges and driving measurable improvements within your team.
• Discovering DiSC Workshop
Beverly’s DiSC assessments empower team members to understand their strengths, improve communication, and elevate performance.
“Beverly has a unique ability to turn complex challenges into achievable goals. She’s not just a speaker—she’s a strategic partner.”
— J. Epherson, Esq., Attorney at Law
“Her insights on team building and customer success have been invaluable. Beverly is truly a force for positive change in any organization.”
— D. Jackson, MBA, AT&T Program Manager
Book a call today to explore how 1:1 consulting can empower you to show up as the leader your team deserves. Let’s move beyond quick fixes and create a sustainable, thriving culture that aligns with your vision for success.
Book Your Call Now ⬇
Beverly Hathorn Consulting is committed to helping our clients build a successful program that will delight and engage employees, build customer loyalty, and improve their reputations. Strategic Customer Care Measurement Consultants, LLC operates as Beverly Hathorn Consulting.
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