A People-First, Process
Driven Transformation
Are you ready to stop settling for “good enough”
and start building a culture of high performance
and lasting impact?
Leadership Training Programs
Are you ready to be the kind of leader who doesn’t just say, “Follow me,” but leads
by example? It’s time to stop letting outdated systems hold your team back and start
creating the future your company deserves.
1:1 Consulting
Personalized leadership coaching to transform your team and amplify impact.
Team Training
Empower your team with the skills and mindset to drive real change.
ARIA Implementation
Upgrade your systems for efficiency and growth with the proven ARIA framework.
Does This Sound Familiar?
Losing Top Talent
Your best employees feel undervalued and unmotivated because they’re bogged down with inefficient systems.
Customer Churn
Clients are slipping away, and it’s costing you more to replace them than to keep them.
Inefficient Processes
You’re fighting fires, dealing with escalations, and barely keeping up. It’s a cycle that keeps your team stuck in survival mode.
You’re not alone. These are issues that hold companies back every day —but they’re solvable with the right approach.Does This Sound Familiar?
Losing Top Talent
Your best employees feel undervalued and unmotivated because they’re bogged down with inefficient systems.
Customer Churn
Clients are slipping away, and it’s costing you more to replace them than to keep them.
Inefficient Processes
You’re fighting fires, dealing with escalations, and barely keeping up. It’s a cycle that keeps your team stuck in survival mode.
You’re not alone. These are issues that hold companies back every day —but they’re solvable with the right approach.Losing Top Talent
Your best employees feel undervalued and unmotivated because
they’re bogged down with inefficient systems.
Customer Churn
Clients are slipping away, and it’s costing you more to replace them
than to keep them.
Inefficient Processes
You’re fighting fires, dealing with escalations, and barely keeping up.
It’s a cycle that keeps your team stuck in survival mode.
You’re not alone. These are issues that hold companies back every day
—but they’re solvable with the right approach.
Meet Beverly Hathorn
“I want you to become the unbreakable,
limitless leader you were called to be.”
With over 30 years in customer service, project management, and leadership,
I understand the challenges you face because I’ve been there.
Sometimes, you’re too close to the problem to see the root cause. I
provide an outside perspective that cuts through the noise.
When employees feel supported and valued, they don’t just
perform—they thrive.
The ARIA Process Improvement Plan – is my proven framework that
transforms outdated systems, streamlines operations, and unlocks
the true potential of your team. This means you will stop spending
time and money on temporary fixes. With the ARIA plan, you’re
investing in
I’m here to build sustainable, people-first solutions. My mission is to
create processes that empower your employees, elevate your
customer experience, and drive real, measurable results.
Are you a forward-thinking leader who feels like something’s holding your team back from their full potential?
Beverly works with companies and leaders who are ready for a real transformation. Here’s how to know if you’re the perfect fit:
• You Lead a Large Team – Whether you’re a CXO, COO, Chief
Experience Officer, or leading a Customer Success team in a
company with 500+ employees, you need streamlined systems
that can scale with you.
• You’re Tired of Band-Aid Solutions – Quick fixes and temporary
patches don’t cut it anymore. You’re ready to address the root of
inefficiencies and see lasting results.
• You’re Losing Good People – High turnover, burnout, and low
morale are signs that your team isn’t getting the support they need.
If you’re struggling to retain top talent, it’s time to look at what’s
really causing people to leave.
• Customer Expectations Are Outpacing Your Systems – Your
clients demand faster responses, smoother experiences, and more
value. If outdated processes are driving customer churn, you know
it’s time for a strategic overhaul.
• Your Team is Always in “Reaction Mode” – Constantly
firefighting? If your team spends more time putting out fires than
innovating and driving value, you need a system that allows them
to proactively deliver exceptional service.
• You Want Objective, Expert Insight – Sometimes, you’re too close
to the problem to see it clearly. Beverly provides an unbiased, fresh
perspective—using over 30 years of industry expertise to bring out
the best in your team.
Ready to Make a Real Change?
If you’re a leader who’s committed to growth, ready to improve the customer experience, and focused on building a team that thrives—Beverly’s ARIA Process Improvement Plan is designed for you. Together, we’ll eliminate inefficiencies, empower your team, and build
a foundation for sustained success.
Let’s take the first step.