Create a Customer-First Culture
$97.00
This course is designed to empower individuals and organizations to prioritize and enhance the customer experience. In today’s competitive business landscape, customer satisfaction is the key to sustained success!
- 23 lessons
- 1 hour of video content
This course will be available for 60 days from the date of purchase. At that time, your access to this course will expire.
Description
Course Introduction
- Welcome To The Course!
- Lesson 1: Understanding The Significance Of Customer-Centricity
- Lesson 2: Importance Of Customer-Centricity
- Lesson 3: Benefits Of Customer-Centricity And Examples Of Companies That Are Customer-Centric
Module 2
- Lesson 1: Why Is Identifying Customer Needs Important?
- Lesson 2: Ways To Identify Customer Needs
- Lesson 3: How To Meet Customer Needs And Expectations
Module 3
- Lesson 3: How To Meet Customer Needs And Expectations
Module 4
- Lesson 1-3: What Is Employee Empowerment, Employee Empowerment For Customer-Centricity & Ways To Empowering Employees
Module 5
- Lesson 1: Gap Model For Customer Service And Satisfaction
- Lesson 2: How To Run A Gap Analysis For Customer Service
- Lesson 3: How To Fill In The Gaps
Module 6
- Lesson 1-2: What Is A Customer-Centric Kpi & Why Are Customer-Centric Kpis Important
- Lesson 3: Ways To Measure Customer Centricity
Module 7
- Lesson 1: Understanding Customer Feedback
- Lesson 2: Benefit Of Using Customer Feedback For Continuous Improvement