Delivery Policy

At Beverly Hathorn Consulting, we strive to provide high-quality consulting services that meet your specific needs. This Delivery Policy outlines the terms for delivering our services and deliverables. Please read it carefully to understand how we ensure timely and effective service delivery.

  1. Service Delivery Timeline
  • Service delivery timelines will be outlined in your consulting agreement based on the project scope.
  • Timely delivery depends on receiving all necessary information and collaboration from your team as agreed. Delays in providing required inputs may result in adjusted timelines.
  1. Method of Delivery
  • Virtual Consulting: Services will primarily be delivered through virtual meetings, phone calls, or video conferencing platforms (e.g., Zoom, Microsoft Teams).
  • Deliverables: Documents, reports, and recommendations will be provided via email or secure file-sharing platforms (e.g., Google Drive, Dropbox).
  1. Client Collaboration and Responsibilities
  • Your involvement is critical to the success of the engagement. You are responsible for providing accurate, complete, and timely information to facilitate the consulting process.
  • Missed meetings, unresponsiveness, or delays in feedback may impact the delivery schedule.
  1. Revisions and Adjustments
  • Minor revisions to deliverables are included as part of the agreed scope.
  • Any significant changes or requests outside the original scope may require additional time and fees, which will be communicated in advance.
  1. Service Delays
  • While we are committed to delivering on time, unforeseen circumstances (e.g., technical issues or unexpected project complexities) may cause delays. We will notify you promptly and work to resolve any issues without compromising the quality of service.
  1. Completion of Service
  • Services will be deemed complete once all deliverables have been provided and agreed-upon meetings or consultations have been conducted.
  • Follow-up support, if included in the agreement, will be provided according to the terms outlined.
  1. Force Majeure

We are not responsible for delays or non-delivery due to events beyond our control, including natural disasters, strikes, or unforeseen technical failures. In such cases, we will work with you to establish a new delivery timeline.

  1. Contact Information

If you have any questions or concerns about the delivery of services or need to reschedule, please contact us at:
[email protected]

(888) 272-7711

By engaging with Beverly Hathorn Consulting, you acknowledge and agree to this Delivery Policy. Thank you for partnering with us to achieve your customer success goals!