Whether you’re a professional seeking career advancement, an entrepreneur aiming to enhance your business acumen, or just eager to delve into a new field, you need a targeted learning solution that not only imparts knowledge but also propels you toward tangible success!
Learn effective strategies for providing constructive feedback to employees who may be resistant or unresponsive. This course will be available for 60 days from the date of purchase. At that time, your access to this course will expire.
This course is designed to empower individuals and organizations to prioritize and enhance the customer experience.
In today’s competitive business landscape, customer satisfaction is the key to sustained success!
This course will be available for 60 days from the date of purchase. At that time, your access to this course will expire.
This course equips customer service representatives and leaders with the strategies to build high-impact teams that deliver exceptional results.
This course will be available for 60 days from the date of purchase. At that time, your access to this course will expire.
Building A Foundation For Effective Feedback Introduction And Course Overview Trust And Rapport – The Cornerstone Of Effective Feedback Cultivating A Feedback-Positive Culture Mastering The Art Of Feedback Delivery The SBI Model: Situation-Behavior-Impact Choosing The Right Setting And Timing Specificity Is Key: Concrete Examples And Actionable Steps Refining
Course Introduction Welcome To The Course! Lesson 1: Understanding The Significance Of Customer-Centricity Lesson 2: Importance Of Customer-Centricity Lesson 3: Benefits Of Customer-Centricity And Examples Of Companies That Are Customer-Centric Module 2 Lesson 1: Why Is Identifying Customer Needs Important? Lesson 2: Ways To Identify Customer Needs Lesson 3: How
Introduction to Course Course Introduction and Learning Objectives Module 1: Customer Satisfaction! The Importance of Customer Satisfaction! 🙂 Activity: Case Study #1 – Wally’s World Module 2: Customer Service: 3️⃣ Key Strategies! 3️⃣ Key Strategies for Customer Centric Teams! Activity! Customer Service Scenario Module 3: Customer First
Beverly Hathorn Consulting is committed to helping our clients build a successful program that will delight and engage employees, build customer loyalty, and improve their reputations. Strategic Customer Care Measurement Consultants, LLC operates as Beverly Hathorn Consulting.
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