Let’s face it – all Leaders face a litany of issues on any given day. When leading a team, there will always be HR concerns, process/training, discipline, and performance, and even workforce scheduling matters. But what’s it like to be a Customer Service Leader? What are some of the specific…
Inspiring Change and Unlocking Potential We all know that organizations need effective leadership to thrive and succeed. Though there are several leadership styles: Delegative: giving followers autonomy and responsibility to make decisions Authoritative: providing clear direction and guidance to followers Transactional: rewarding and correcting followers based on their performance Participative:…
What Is Leadership? Leadership is a powerful skill developed and nurtured through opportunity and challenges. It is a particular ability improved and refined over time. Leadership is having a sharp vision of the goal and ushering and accompanying your team to that end. Good leadership is necessary to form a…
Transform an Average Group into a High-Performing Team Team Scenarios: ABC & Co. has two teams of Customer Service employees: 1) Team XYZ 2) Team 123. Team XYZ seems like a happy group with lots of energy. The team members support each other and work together. They meet regularly and…