Leading Customer Service Performance for High-Impact Teams
$75.00
This course is designed to assist mid-level career and management individuals who may lead a team, or who are responsible for junior staff to learn how to create a customer-focused environment that supports employees.
- 14 lessons
This course will be available for 60 days from the date of purchase. At that time, your access to this course will expire.
Description
Introduction to Course
- Course Introduction and Learning Objectives
Module 1: Customer Satisfaction!
- The Importance of Customer Satisfaction! 🙂
- Activity: Case Study #1 – Wally’s World
Module 2: Customer Service: 3️⃣ Key Strategies!
- 3️⃣ Key Strategies for Customer Centric Teams!
- Activity! Customer Service Scenario
Module 3: Customer First Culture! 🥇
- Building a Customer First Culture! 🥇
- Activity! Customer Service Matching Game!
Course Conclusion